In this video, Shep Hyken, Customer Service and Experience Expert, discussed how to segment your business through customer service, how customer satisfaction leads to success and how to create a customer focused business
This show originally aired on 710 WOR’s Mind Your Business with Yitzchok Saftlas radio show on Sunday, November 27th.
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Yitzchok Saftlas is the founder and president of Bottom Line Marketing Group, an award-winning marketing agency helping hundreds of corporate, political and non-profit clients since 1992. Yitzchok’s new book: “So, What’s the Bottom Line?” published by Morgan James, contains timeless advice for marketers, seasoned executives and entrepreneurs. He is the host of the weekly business radio show, “Mind Your Business” on 77WABC in the New York / New Jersey metro area as well as on C-Suite TV and C-Suite Radio. Additionally, Yitzchok is a featured columnist in the Yated newspaper and Mishpacha Magazine, both international weekly publications.
